General Questions – Our Products
I have a question about the products, what should I do?
We have detailed all the information relating to the products, ingredients and treatment rituals on the individual pages of each of our Pioupiou treatments. Nevertheless, for more information, do not hesitate to write to us at firstname.lastname@example.org, our team will accompany you with pleasure!
Is it possible to order samples?
Due to the current size of our business, and our environmental commitments, it is not possible to send you free samples. Nevertheless, we offer some products in miniature version, such as oil. For more information, or if you have a specific request, contact us at email@example.com.
Who can use Pioupiou products?
Everyone ! The formulas have been developed for the most delicate skins, but the products are compatible for adults and children alike. Don't hesitate to suggest a Pioupiou routine to the whole family!
Can I also use Pioupiou products during pregnancy?
Yes of course. All Pioupiou products are guaranteed safe and healthy for Mom and Baby during pregnancy and after birth. Our products are made of only the best high quality raw materials and are specially designed to meet the needs of the most sensitive skin, so we have eliminated all ingredients that are not recommended or subject to doubt during pregnancy. They have been clinically and dermatologically tested, and approved by an expert toxicologist to guarantee the safety of expectant mothers, mothers and babies. Our Maman Bébé oil will be an ally of choice in your well-being routine from the start of pregnancy and long after.
I am breastfeeding my baby, can I continue to use Pioupiou products?
Yes ! The Pioupiou skincare routine has been specifically designed for the most delicate skin. Our formulas have been clinically and dermatologically tested, and approved by an expert toxicologist to guarantee the safety of expectant mothers, mothers, babies, children and the whole family.
From what age can Pioupiou products be used?
All our Pioupiou care products are made exclusively from the best quality raw materials and are specially developed to meet the needs of baby's sensitive skin. Therefore, they can be used immediately after birth. More than a moment of care, massages with baby are also moments of well-being and promote the bond between parents and baby.
Are Pioupiou products organic?
Yes ! Our products are Cosmébio and Cosmos Organic certified by Ecocert Greenlife, the most demanding level of organic cosmetic certifications. These labels guarantee that our products have been developed in compliance with demanding specifications concerning the choice of ingredients, organic farming and the sustainable and ethical values of the brand. You can find more information about our certifications here .
What does the statement “ingredients 100% of natural origin” mean?
In our products, all the ingredients used are of natural origin. We have chosen not to use any synthetic ingredients derived from petrochemicals.
Are your products vegan ?
Yes ! All Pioupiou products are vegan and contain no animal ingredients.
Are Pioupiou products tested on animals?
No ! We are committed to respecting the animal cause, which is why all our products are 100% vegan and not tested on animals, approved by the PETA association as part of its "Global beauty without bunnies" program. Also, note that if you buy cosmetics in Europe, animal testing has been prohibited by law since 2003.
Why are natural cosmetics more expensive than conventional skincare products?
Natural components are more expensive than petroleum products, and even more so if these raw materials come from organic farming. Indeed, they are often produced in small more local companies, which ensure a respectful and sustainable treatment of the environment, which have been controlled and certified.
What should you pay attention to in baby care products?
In addition to specific elements such as fragrance or ease of application, the use of quality raw materials, as much as possible from organic farming, is essential. A baby's skin is very thin and sensitive to all substances it comes into contact with, unfortunately also to harmful substances. It therefore goes without saying that the emphasis must be placed on impeccable quality.
My baby has very sensitive skin. Are Pioupiou products suitable?
All our products are made from 100% natural ingredients, they have been developed for the most sensitive and reactive skin, are dermatologically tested hypoallergenic. But to be reassured, we recommend that you test the product on a small area of baby's skin 24 hours before full use.
Can Pioupiou products be used on children's problem skin (eg eczema)?
Yes ! Our gentle formulas have been developed for delicate, sensitive and reactive skin. The natural composition of our products can help regulate baby's skin problems with a healthier routine, it is in any case advisable before using too many stronger chemicals. Nevertheless, we cannot replace the advice of a professional, do not hesitate to seek the advice of your pediatrician for serious cases of skin problems. We also advise you to test first on small clean healthy areas to see the reaction of the skin.
Do Pioupiou products contain allergens?
No, none of the 26 allergens recognized as such in the European Cosmetics Regulation are present in our formulas. An allergen is commonly defined as “any substance, often a protein, that induces an allergy”. A list of 26 substances likely to cause allergic reactions has been drawn up and these substances must appear on the product label when they are present at certain thresholds in the final formula. Generally, the allergens with the highest allergenic potential are contained in fragrances. Our perfumes have been chosen with the greatest care to avoid the presence of these substances, in addition we have chosen a subtle blend of 100% natural ingredients. You can use them from birth, and for the whole family.
Do Pioupiou products contain essential oils?
No. Our products are safe to use from birth and by the whole family.
How did you develop the perfume?
Our products do not contain synthetic fragrances or substances recognized as allergens. We have developed a subtle and gentle blend made from 100% natural ingredients.
Where does the production of Pioupiou products take place?
All products are developed, tested, produced and packaged in Switzerland. We are committed to knowing all our partners perfectly in order to ensure impeccable quality and a sustainable approach. The formulas are unique and belong to Pioupiou Cosmetics.
Where can I find your products?
For the moment, our products are sold on our e-shop www.pioupiou-cosmetics.ch . They are also available in some shops here .
If you also want to reference our products, or recommend a store name; do not hesitate to contact us at the following address: firstname.lastname@example.org.
I'm lost, I don't know how to use Pioupiou products with my child?
No problem, you can write to us at email@example.com and we will accompany you to create a care routine with complete peace of mind.
Orders & Deliveries
I have a question about my order
For any question related to your order or if you wish to contact customer service, do not hesitate to write to us at firstname.lastname@example.org, we will get back to you as soon as possible!
Is there a minimum order value?
No. Each item can be ordered individually.
What payment methods are offered?
Payments are made online immediately by two possible methods:
- Bank card (VISA, MasterCard, etc.), with fully secure payment thanks to the STRIPE platform.
- PAYPAL, fully secure.
- Residents of Switzerland will also soon be able to use TWINT via the app.
How do I change my delivery address?
If you have not yet received a shipping confirmation from our warehouse, it is still possible to change your delivery address. Send us an email as soon as possible at email@example.com and we will help you make the change.
What are the delivery times ?
The package leaves the warehouse within 1-2 business days. As soon as the package is delivered to the parcel service, you will receive a shipping confirmation by email. Deadlines depend on the delivery method chosen: for standard delivery, as soon as your order is validated by the warehouse, it should arrive within 72 hours. Your order tracking number will allow you to know the status of your delivery in real time.
What are the shipping fees ?
Orders are delivered to the delivery address indicated at the time of the order, provided that the information relating to the delivery is correct. The delivery rates applied are as follows:
- Switzerland (Swiss Post), Standard/Economy delivery €8 and Priority delivery €11 per order.
- Standard delivery France managed by DPD, 6€
- Express delivery France by Chronopost, 12€
- Delivery Europe – Chronopost or FEDEX, 14€
- International delivery on request, Base Price 30€
Tip: Group your purchases into a single order to avoid additional charges. Deliveries in Metropolitan France and Switzerland are free from purchases of €60; in Europe from 150€ of purchase and in the World from 250€ of purchase on our site.
In which countries do you deliver?
We ship worldwide. Attention, when delivering to non-European or non-EU countries (excluding Switzerland), additional country-specific import duties, possibly customs clearance costs, customs clearance service fees and possibly customs taxes import sale may apply. The amount of the costs depends on the country of delivery. You are responsible for these charges.
Where can I find my order tracking?
As soon as you have placed your order and it is validated by our warehouse, you will receive a shipping confirmation email. You will find an order tracking link directly in this email. This information is also available in your customer account.
Is the packaging used when sending it durable?
We make every effort to offer you eco-responsible solutions to respect the values and commitments of the brand. Some wedging methods used in our parcels sent to France are based on responsible and reusable recycled textile fibres. Contact us for more information firstname.lastname@example.org.
I want to return my product, what should I do?
No problem ! To make a return, it is best to send us an email to our address email@example.com specifying the information related to your order: the order number, the products you wish to return, the reasons for your return and your exchange or refund request. With this information, we can get back to you quickly and process your return. You can request the exchange of your ordered items within 14 days from the date of the order. Returns are your responsibility. Attention, returned products must be intact, unopened and in their original packaging.